You see and approve your exact artwork on screen before checkout, and the plaque is made to order with your business name, award title, city and year — so the policy follows the production timeline.
Cancel for a full refund, no questions, no fee. Production doesn't begin until the 24-hour window closes.
The plaque can no longer be canceled — it carries your name and is useful to nobody else.
If your plaque arrives damaged, misspelled, or different from the artwork you approved at checkout, send a photo within 14 days of delivery via the contact page and we replace it free.
The seal and award title are free, so there's nothing to refund — and nothing to cancel. They're yours.